Complaints & Returns



Our aim and desire is that the products you order from us fulfil all quality and functionality requirements. However, should you have received incorrect or faulty products, please send us a request for a return and exchange the products according to the instructions. The right of return is statutory - to find out more about this. In order for us to process the complaint faster and as efficiently as possible, please fill in the returns form, through which you can see the details of the complaint process. When dealing with complaints, we are obliged to respect your wishes and the rights and obligations of the law that applies to this.



If you are not completely satisfied with the product or simply no longer want it, you have the right to cancel your order. With, you have 90 days from the date you received the product to test its features and make sure it meets your expectations. (If you have used the product a lot, we reserve the right to reduce the refund amount according to the damage and wear and tear of the product). If you wish to return the product to us, you must notify us within 30 days of receipt of the product (by email or phone call or via the standard form that you received with the purchase conditions), before the right of withdrawal has expired. In this case, you send the product back without delay and we will refund your money upon receipt of the product, at the latest after 14 days, or replace the product with another one.
If you wish to return the product, please click here.
Information on how to submit complaints
The European Union has set up an online platform ("OS platform") for the out-of-court settlement of consumer disputes, which you can contact in the near future. You can find the platform at and then you need to enter our email address there: [email protected]
The return form is not necessary to process the right of withdrawal, but it helps us a lot in sorting the complaint requests.


c/o Mobil Factor
Roskildevej 328
Taastrup 2630

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