Returns & ComplaintsReturn Processing Time We aim to process all returns and complaints as quickly as possible, and always within 7 days after receiving your package. How to Return an Item Please contact us at [email protected] before sending your return. Return Shipping Costs The customer is responsible for all return shipping costs. Important – Returns outside EUWhen returning a package from to us to Denmark, all costs must be fully paid by the customer, including shipping, customs duties, VAT, and any additional fees. All returns must be sent as DDP (Delivered Duty Paid). The package must be delivered directly to our address. If these requirements are not met, the return may be refused. Please note that return costs from outside EU to Denmark can be around 30-100 eur including shipping, customs, and VAT. We are not responsible for paying customs, VAT, or import costs. Change of Delivery Address If you need to change your address, contact us as soon as possible at [email protected]. Complaints If you receive a defective or incorrect product, please contact us and follow the instructions provided. Right of Withdrawal You have 90 days from receiving your order to request a return. EU Complaint Platform You can use the EU online dispute platform and enter our email: [email protected] Contact Email: [email protected] Return Address Bilshom |